EACE Help Center
General Questions
Existing Group Membership Management QuestionsAnnual Conference Related QuestionsVisit the EACE23 FAQ page for conference-related questions and event information.
EACE Leadership/Volunteer Questions/ResourcesCurrent EACE volunteers can access Committee Charters, find resources and FAQ within the Leadership Central section of the website here. How do I update my member profile?Login to your member profile here or complete the Profile Update Form. How do I check my membership status?Go to My Profile.
My username and password is not working. How do I reset my password?If you have not received email instructions after clicking "Forgot your password", please check your spam/junk folder in your email. NOTE: The reset password link will only work if you are entering the email address associated with your member profile. If you still haven't received the email, please contact EACE Headquarters via email at [email protected] to reset your password.
What is the EACE event cancellation policy?To secure registration, all fees must be paid no later than 5 business days prior to the scheduled event. Any unpaid registrations after such time will be cancelled, and individuals will be required to register on-site with payment provided immediately to attend the event. If a written cancellation request is not received by 5 or more business days prior to the event, the registrant will be liable for the entirety of the registration fee, regardless of attendance or absence from the scheduled event. All cancellation requests must be made in writing. An 85% refund will be granted when the cancellation request is received 10 business days prior to the scheduled event. A 50% refund will be granted if the request is received between 9 and 5 business days prior to the scheduled event. No refunds will be granted if the request is received with fewer than 5 days prior to the scheduled event. Any cancellation request received fewer than 10 business days prior to a scheduled event (or after the event date has passed) due to an extenuating circumstance may be reviewed by the respective Committee Chair(s) who in turn will recommend the appropriate refund and action to the Board of Directors. Extenuating circumstances can be (but not limited to) death in the family, documented positive COVID-19 test etc. If the event is cancelled by EACE, registrants may be extended a full refund (100%). If I can no longer attend an event, can I transfer registration?Yes! You may transfer your registration to someone else in your organization. There is no fee for equal transfers. If you are transferring to a non-member, you will be invoiced for the difference in member vs non-member pricing. The request must be made via email to [email protected] and include the name and email of the person you are requesting to transfer registration to. I'm a member. Why do I not see member pricing for events?Discounted member pricing is available for EACE members in good standing. Please check your member status and make sure that you are logged in to secure member rates. Does a membership include multiple user profiles?Yes, depending on the type of EACE membership you have. College, Associate, Employer and Student memberships are for only one person. If you have a college or employer group membership, you can have multiple user profiles under an EACE company membership. College individuals from the same office, existing at the same geographical location shall be designated as eligible additional members for group membership. Employer and Associate individuals from the same company/organization, existing at the same geographical region/branch shall be designated as eligible additional members for group membership To start a group membership go to Member Types & Rates and click "Start Your Group Membership Today!". How can I find another member's contact?Our searchable Member Directory contains an up-to-date listing of EACE members. You must be logged in to use this feature. What are the upcoming EACE events?Visit our Events Calendar to view upcoming events and programs. I need to pay an invoice. Where can I find it?Go to My Profile and login. Then go to the invoices tab under the "My Profile" tab to view your invoice. If you do not see your invoice contact EACE Headquarters via email at [email protected]
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| Phone: | (410) 931-8100 |
| Address: | 3601 E Joppa Road Baltimore, MD 21234 |
| Fax: | (410) 931-8111 |
| E-mail: | [email protected] |
How do I designate Key Contacts in my group membership?
Group membership administrators are called "Key Contacts." Key Contacts can also designate others within the group to be Key Contacts.
- Go to My Profile.
- Select My Organization then Org Members.
- Toggle the Is Key Contact button to On for the individual(s) you wish to be Key Contacts of the group.
How do I view my current group roster and edit, add or remove individuals?
- Go to My Profile.
- Select My Organization.
- Select the Org Members.
From this page, you can view the group's current membership roster. Click on a member's name to view and/or edit the profile. Select unlink to remove individuals from the group membership.
To add individuals to your group membership, click the "Create Linked Profile." Newly created members can use the forgot password link to reset their own password and complete the rest of the online member profile.
College individuals from the same office, existing at the same geographical location, shall be designated as eligible additional members for group membership. Employer and Associate individuals from the same company/organization, existing at the same geographical region/branch, shall be designated as eligible additional members for group membership.
How do I access invoices?
- Go to My Profile.
- Select My Organization then Member Invoices.
From this page, you can view, pay or download receipts of all invoices associated with your organizational membership.
How do I register group members for the Annual Conference?
You cannot register other individuals ("Linked Profiles") unless you are a Key Contact on a group membership. (See above for how to designate Key Contacts.) If you are a Key Contact, you will see a button that says "Register Linked Profile." (See above for how to add individuals to your group roster.)
How do I update the primary organization account information?
- Go to My Profile.
- Click on the My Profile menu tab.
- Select My Organization then Org Profile.
From this page, you can edit organization profile features including mailing address and primary email. Note, membership dues notifications are sent to this address and email only.
