EACE Help Center

General Questions

Existing Group Membership Questions

How do I add myself or someone to a group membership? Where can I find my group roster? How do I register multiple people for the Annual Conference? Find these questions and more here.

Annual Conference Questions

Where do I find session information? How do I register others? Can I transfer my registration? Find these common questions and more here.

EACE Leadership Questions

How do I recruit committee members? Where can I find contact information for committee chairs and/or board members? How do I submit a proposal to the board? Find these questions and more here.

How do I update my member profile?

Login to your member profile here or complete the Profile Update Form.

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My username and password is not working. How do I reset my password?

If you have not received email instructions after clicking "Forgot your password", please check your spam/junk folder in your email. NOTE: The reset password link will only work if you are entering the email address associated with your member profile. If you still haven't received the email, please contact EACE Headquarters via email at [email protected] to reset your password.


I'm a member. Why do I not see member pricing for events?

Discounted member pricing is available for all active EACE members. Please make sure that you are logged in to your active membership profile to secure member rates.

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My profile has incorrect information. How can I update my profile?

EACE members may edit information on their profiles, including email, phone number, and address, by visiting My Profile, and clicking the "Edit" button.

For more information click here.

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Does a membership include multiple user profiles?

Yes, depending on the type of EACE membership you have. College, Associate, Employer and Student memberships are for only one person. If you have a college or employer group membership, you can have multiple user profiles under an EACE company membership. College individuals from the same office, existing at the same geographical location shall be designated as eligible additional members for group membership. Employer and Associate individuals from the same company/organization, existing at the same geographical region/branch shall be designated as eligible additional members for group membership

To start a group membership go to Member Types & Rates and click "Start Your Group Membership Today!".

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How can I find a member's contact?

Our searchable Member Directory contains an up-to-date listing of EACE members. You must be logged in to use this feature.

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What are the upcoming EACE events?

EACE hosts events and programs year-round including webinars, regional networking events and more! Visit our Events Calendar to view upcoming events and programs.

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I need to pay an invoice. Where can I find it?

Go to My Profile and login. Then go to the invoices tab under the "My Profile" tab to view your invoice. If you do not see your invoice contact EACE Headquarters via email at [email protected]


How can I renew my membership online?

Renew online using the button below. If you are a Key Contact for your organization, you are able to renew on behalf of your organization, using this same form. 

Renew Your EACE Membership Online

If you receive an error, it may be one of the following reasons:

  1. You are already renewed. Check your membership status by visiting your profile.
  2. You are not a Key Contact for an organizational membership. Contact your group membership administrator.
  3. You are not within the renewal period. If you've lapsed for more than a year, EACE HQ can assist wih getting your membership reinstated. Contact us at [email protected]

Can I transfer my EACE membership to a colleague?

Yes. Since membership is held by the institution, it can be transferred. Transfer requests must be sent via email to [email protected].  Membership cannot be transferred to a colleague to use temporarily and then transferred back.

 

Still Have Questions? For billing and other finance-related questions, contact us at [email protected] For all other inquiries contact us at [email protected].


How can I contact EACE Headquarters?

EACE Headquarters Hours of Operation:

M-F: 8:00 am - 4:30 pm ET
Sat-Sun: Closed

The office will be closed the following dates in 2022:

  • Monday, January 17
  • Friday, April 15
  • Monday, April 18
  • Monday, May 30
  • Monday, July 4
  • Monday, September 5
  • Friday, November 11
  • Thursday, November 24
  • Friday, November 25
  • Friday, December 23
  • Monday, December 26

Contact:

Phone:   (410) 931-8100
   
Address:   3601 E Joppa Road
  Baltimore, MD  21234
   
Fax:   (410) 931-8111
   
E-mail:   [email protected]

 

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