About
Schedule
Sponsorship
FAQ
Attendee Registration
 
Exhibitor Registration
EACE21 Virtual Conference Frequently Asked Questions
General Registration Questions
Previous In-Person Conference Registrant Questions
 Presenter Questions

What comes with my registration?

Full conference registrants have access to all virtual sessions, events, exhibitor halls, virtual lounges, and any other general conference-related events.

back to top

What platform is being used for the EACE21 Virtual Conference?

The virtual platform being used for the EACE21 Virtual Conference is eShow. Get a sneak peek at the platform by clicking here!

back to top

I registered for the EACE21 Virtual Conference. When will I receive more information on the virtual event platform?

You will receive more information for accessing the virtual event platform closer to the start of the event. You will be notified via email when you are able to access the platform. 

back to top

What is the cancellation policy for the EACE21 Virtual Conference?

To secure registration, all fees must be paid no later than 5 business days prior to the scheduled event (by June 16, 2021). Any unpaid registrations after such time will be cancelled. If a written cancellation request is not received by 5 or more business days prior to the event, the registrant will be liable for the entirety of the registration fee, regardless of attendance or absence from the scheduled event.

All cancellation requests must be made in writing (email to [email protected]).

  • An 85% refund will be granted when a cancellation request is received 10 business days prior to the scheduled event (by June 9, 2021).
  • 50% refund will be granted if the cancellation request is received between 9 and 5 business days prior to the scheduled event (from June 10 to June 16, 2021).
  • No refunds will be granted if the cancellation request is received fewer than 5 days prior to the scheduled event (after June 16, 2021).
  • If the event is cancelled by EACE, registrations may be extended a full refund (100%).

back to top

I am a member of NACE. Does that mean I can receive member pricing for EACE?

No. EACE is independent and autonomous from the national association.

back to top

How do I get an attendee list?

Within a few days of the event, you can expect to receive an email with important conference attendee information. This email will contain the attendee list including name, organization, city, state, and email in PDF format. EACE does not distribute attendee lists in excel format. Attendee lists are not distributed by request.

back to top

When will break-out session information be available?

Break-out session information should be available on the EACE21 Virtual Conference Schedule in April 2021.

back to top

Do I need to cancel my reservation at the Borgata Hotel, Casino & Spa?

The hotel will automatically cancel any reservations made within the EACE21 room block, and you will receive a cancellation confirmation via email within the next two weeks. 

If you have questions pertaining to your hotel reservation, please contact Jay Pierce with Connections Housing at [email protected]. For all other inquiries, please contact the hotel at (410) 385-3000.

back to top

I already registered for the in-person EACE21 conference. Will my registration be refunded?

If you are a current registrant, exhibitor or sponsor, you will receive a separate message within the next two weeks which includes details about receiving a credit for the virtual conference registration or refund options. Contact EACE headquarters at [email protected] if you do not see this email. 

back to top

Can I transfer the promo code to my co-presenter?

Yes, you can transfer the 50% off registration to your co-presenter. If you elect to do this, please contact EACE Headquarters at [email protected]. You may not transfer the 50% off registration code to anyone other than a co-presenter.

back to top

When will I find out if my proposal was accepted?

If you submitted a proposal to present at the 2021 Annual Conference, you should have already been notified regarding the status of your proposal. If you did not receive this message, please contact the Annual Conference Programming Committee Co-Chairs.

back to top

When will I find out the date of my session?

Presenters will be assigned a date and time based on the EACE21 schedule. Any scheduling conflicts must be indicated on the presenter confirmation form. Scheduling requests after April 1, 2021 are not guaranteed. You will be notified by the Programming Committee by April 1, 2021 with the date of your session. All questions can be directed to the Annual Conference Programming Committee Co-Chairs

back to top

Do I need to follow any guidelines for my presentation? 

As part of EACE diversity and inclusion initiatives, presenters will be required to prepare and present slides in a universal design format that focuses on respecting diversity and creating a culture of inclusion. The EACE21 Virtual Conference Universal Design template will be sent via email to the lead presenters by April 1, 2021.

back to top

What if I have changes to my presentation proposal?

Any changes to your proposal should be indicated on the presenter confirmation form. Any major changes, such as a topic change, will need to be approved by the 2021 Annual Conference Programming Committee Co-Chairs.

back to top