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EACE21 Virtual Conference Frequently Asked Questions
General Registration Questions
Previous In-Person Conference Registrant Questions
 Presenter Questions

What comes with my registration?

Full conference registrants have access to all virtual sessions, events, exhibitor halls, virtual lounges, and any other general conference-related events.

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What platform is being used for the EACE21 Virtual Conference?

The virtual platform being used for the EACE21 Virtual Conference is eShow. Get a sneak peek at the platform here!

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Are there any system requirements for the virtual event platform?

Check your system requirements for the virtual event platform, eShow:

  • You should use the must updated version of Google Chrome.
  • You must have the latest operating system downloaded on your computer (Windows 10; MAC OS X 10.6 or later)
  • VPNs (virtual private networks) must be turned off and your firewall should be open. You may have to contact your institution’s IT department in order to do this. Find out more.
  • Internet speed: 20 Mbps UPLOAD/20 Mbps DOWNLOAD​ speed or greater is preferred. Run a speed test.

I registered for the EACE21 Virtual Conference. When will I receive more information on the virtual event platform?

You will receive more information for accessing the virtual event platform closer to the start of the event. You will be notified via email when you are able to access the platform. 

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What is the cancellation policy for the EACE21 Virtual Conference?

To secure registration, all fees must be paid no later than 5 business days prior to the scheduled event (by June 16, 2021). Any unpaid registrations after such time will be cancelled. If a written cancellation request is not received by 5 or more business days prior to the event, the registrant will be liable for the entirety of the registration fee, regardless of attendance or absence from the scheduled event.

All cancellation requests must be made in writing (email to [email protected]).

  • An 85% refund will be granted when a cancellation request is received 10 business days prior to the scheduled event (by June 9, 2021).
  • 50% refund will be granted if the cancellation request is received between 9 and 5 business days prior to the scheduled event (from June 10 to June 16, 2021).
  • No refunds will be granted if the cancellation request is received fewer than 5 days prior to the scheduled event (after June 16, 2021).
  • If the event is cancelled by EACE, registrations may be extended a full refund (100%).

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I am a member of NACE. Does that mean I can receive member pricing for EACE?

No. EACE is independent and autonomous from the national association.

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How do I get an attendee list?

Within a few days of the event, you can expect to receive an email with important conference attendee information. This email will contain the attendee list including name, organization, city, state, and email in PDF format. EACE does not distribute attendee lists in excel format. Attendee lists are not distributed by request.

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When will break-out session information be available?

Break-out session information is available on the EACE21 Virtual Conference Schedule.

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Do I need to cancel my reservation at the Borgata Hotel, Casino & Spa?

The hotel automatically cancelled reservations made within the EACE21 room block. If you have questions pertaining to your hotel reservation or if you did not receive the reservation cancellation notice, please contact Jay Pierce with Connections Housing at [email protected]. For all other inquiries, please contact the hotel at (410) 385-3000.

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I already registered for the in-person EACE21 conference. Will my registration be refunded?

If you are a current registrant, exhibitor or sponsor, you should have received a separate message which included details about receiving a credit for the virtual conference registration or refund options. Contact EACE headquarters at [email protected] if you did not receive this email. 

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Can I transfer the promo code to my co-presenter?

Yes, you can transfer the 50% off registration to your co-presenter. If you elect to do this, please contact EACE Headquarters at [email protected]. You may not transfer the 50% off registration code to anyone other than a co-presenter.

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When will I find out if my proposal was accepted?

If you submitted a proposal to present at the 2021 Annual Conference, you should have already been notified regarding the status of your proposal. If you did not receive this message, please contact the Annual Conference Programming Committee Co-Chairs.

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When will I find out the date of my session?

The EACE21 Virtual Conference Schedule is now finalized with all break-out sessions listed under their respective time slots. If you have any questions about your session, please contact the Annual Conference Programming Committee Co-Chairs

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Do I need to follow any guidelines for my presentation? 

As part of EACE diversity and inclusion initiatives, presenters will be required to prepare and present slides in a universal design format that focuses on respecting diversity and creating a culture of inclusion. You can download the EACE Universal Design Template here 

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What if I have changes to my presentation proposal?

Any major changes, such as a topic change, will need to be approved by the 2021 Annual Conference Programming Committee Co-Chairs. No changes will be accepted after June 18, 2021. 

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Do I have to register for the EACE21 Virtual Conference in order to present?

While we hope that you will join us for EACE21, you are not required to attend in order to give your presentation. If you are only planning to present and not attend, please contact EACE Headquarters at  [email protected] no later than June 1, 2021. 

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Are there any system requirements presenters should follow for the virtual event platform?

Check your system requirements for the virtual event platform, eShow:
  • You should use the must updated version of Google Chrome.
  • You must have the latest operating system downloaded on your computer (Windows 10; MAC OS X 10.6 or later)
  • VPNs (virtual private networks) must be turned off and your firewall should be open. You may have to contact your institution’s IT department in order to do this. Find out more.
  • Internet speed: 20 Mbps UPLOAD/20 Mbps DOWNLOAD​ speed or greater is preferred. Run a speed test.

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Can I show a prerecorded presentation instead of conducting it live during the conference? 

Presenting a recording your session in a simulive fashion is an option! If you are interested in pre-recording your session and joining live for the Q&A, contact [email protected] for more information. 

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